K-TAP Custom Service Agreement – Premium Laser Printing & Profiling

K-TAP CUSTOM SERVICE AGREEMENT – PREMIUM LASER PRINTING & PROFILING

This Custom Service Agreement (the "Agreement") is entered into by and between K Y Digital Solutions LTD, a company incorporated in the United Kingdom under Company No. 16981689, with its registered address at 128 City Road, London, EC1V 2NX (the "Company"), and the individual or entity purchasing K-TAP products and services (the "Customer").

By placing an order for K-TAP products, including but not limited to Metal NFC Digital Business Cards, NFC Mobile Stickers, Google Review Stands, or card holders, the Customer agrees to be bound by the terms and conditions set forth herein.

1. SCOPE OF SERVICES

The Company agrees to provide the Customer with professional custom laser printing/engraving and digital profiling services associated with the "K-TAP" brand (the "Services"), which may include:

Custom Laser Printing/Engraving on Metal NFC Cards: Custom laser engraving/printing of Customer-approved logos, text, or artwork onto metal NFC digital business cards (and, where applicable, other substrates such as PVC) using laser technology.
NFC Programming: Programming/encoding of Near Field Communication (NFC) chips to direct to a Customer-designated URL or Company-hosted digital profile.
Digital Profile Setup: Setup, configuration and (where included in the Customer's order) hosting and management of a cloud-based digital profile or landing page accessible via NFC and/or QR code.
QR Code Integration (if ordered): Generation and printing/engraving of static or dynamic QR codes on the physical product.

2. CUSTOMER OBLIGATIONS & ARTWORK/CONTENT REQUIREMENTS

2.1. Accurate Submission: The Customer shall provide complete, accurate and lawful (a) artwork/design files for engraving/printing and (b) content for any digital profile (including names, job titles, contact details, links, images and branding materials). The Company is entitled to rely on the accuracy of all materials and instructions supplied by the Customer.

2.2. File Quality and Specifications: The Customer shall provide artwork in the formats and specifications requested by the Company (preferably high-resolution vector formats such as .AI, .EPS, or print-ready high-resolution .PDF). The Company shall not be liable for any defects, poor output quality or errors attributable to low-quality, incompatible or incorrect Customer-provided files.

2.3. Lawful Content: The Customer warrants that all content provided for digital profiles is lawful, non-infringing, and does not contain malware or malicious code.

2.4. Customer Cooperation: The Customer shall promptly respond to requests for information, approvals and clarifications. Any delay by the Customer may impact turnaround times.

3. PAYMENT TERMS

3.1. Fees: Fees shall be as quoted by the Company per order (including any applicable taxes and shipping charges unless stated otherwise).

3.2. Payment Timing: Payment is due in full before production begins. The Company may refuse to commence production, provisioning or delivery until cleared funds are received.

3.3. Additional Work: Any work outside the agreed scope (including additional revisions beyond the included rounds, expedited production, rework due to Customer error, or changes after approval) shall be chargeable at the Company's then-current rates, subject to the Customer's approval.

4. TURNAROUND TIME, DELIVERY & SHIPPING

4.1. Estimated Timelines: Any production, provisioning and/or delivery timeline provided by the Company is an estimate only and is not of the essence, unless expressly agreed in writing.

4.2. Carrier Delays: Where the Company hands the order to a third-party carrier, the risk of delay passes to the Customer and the Company shall have no liability for shipping delays, customs delays, lost parcels or carrier disruption events, provided the Company has supplied reasonable shipment details (e.g., tracking information where available).

4.3. Force Majeure: The Company shall not be liable for delay or failure to perform caused by events beyond its reasonable control.

5. REVISIONS, PROOFS & CUSTOMER APPROVAL

5.1. Proof Requirement: The Company may provide a digital proof/mock-up for approval prior to production. The Customer must review and approve the proof in writing (including by email, messaging confirmation, or approval via an online portal) before the Company commences laser engraving/printing.

5.2. Final Approval: Customer approval constitutes final confirmation of design, spelling, layout, dimensions (where applicable) and content. The Company shall not be liable for typographical errors, incorrect contact information, incorrect URLs, or design issues once the Customer has approved the proof.

5.3. Revision Rounds: Unless otherwise stated in the quote, the Company includes up to two (2) reasonable revision rounds to the proof. Further revisions, or changes requested after approval, may be refused or charged as additional work and may affect turnaround time.

6. REFUNDS, CANCELLATIONS & BESPOKE GOODS

6.1. Bespoke/Customised Goods: The Customer acknowledges that K-TAP products are bespoke and made to the Customer's specifications.

6.2. Cancellations Before Production: The Customer may request cancellation prior to production commencing. If the Company has already incurred costs (including design time, set-up, materials, or profile provisioning), the Company may deduct such costs from any refund or invoice the Customer for such costs where permitted by law.

6.3. No Refunds Once Production Starts: Once production has commenced (including, without limitation, once laser engraving/printing begins), the order cannot be cancelled and no refunds shall be provided for customised items, except where required by applicable law.

7. INTELLECTUAL PROPERTY RIGHTS

7.1. Customer Materials: The Customer retains all rights, title and interest in its own logos, trademarks, artwork and content provided to the Company ("Customer Materials"). The Customer grants the Company a non-exclusive, worldwide, royalty-free licence to use the Customer Materials solely to perform the Services.

7.2. Customer Warranty and Indemnity: The Customer warrants that it owns or has the legal right to use the Customer Materials and that use of the Customer Materials by the Company to provide the Services will not infringe any third-party rights. The Customer shall indemnify and hold K Y Digital Solutions LTD harmless against third-party claims arising from breach of this clause.

7.3. Company Templates and Deliverables: The Company retains all rights, title and interest in (a) its pre-existing materials, software, systems, know-how and processes and (b) any templates, layouts, designs, mock-ups or other materials created by the Company (to the extent not comprised of Customer Materials) ("Company Materials"). Subject to payment in full, the Customer is granted a non-exclusive licence to use the final output delivered to the Customer for its internal business and promotional purposes.

8. LIMITATION OF LIABILITY

8.1. No Liability for Customer-Provided Errors: The Company shall not be liable for any errors, defects, misprints, mis-engraving, incorrect links, incorrect profile details, or other issues arising from Customer Materials, Customer instructions, or Customer-approved proofs.

8.2. Cosmetic Variations: The Customer acknowledges that laser engraving/printing on metal may exhibit minor cosmetic variations (including, without limitation, differences in tone, contrast, alignment tolerances, surface reflections, and material grain) which are inherent to the process and do not constitute a defect. The Company shall have no liability for such inherent cosmetic variations.

8.3. Maximum Liability: To the maximum extent permitted by law, the Company's total liability for any claim arising out of or in connection with this Agreement shall not exceed the total amount paid by the Customer for the specific order giving rise to the claim. The Company shall not be liable for any indirect or consequential losses, loss of profits, loss of business, loss of goodwill, or loss of data.

9. GOVERNING LAW AND JURISDICTION

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales, and the parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

10. CONTACT

If you have any questions or notices in relation to this Agreement, please contact K Y Digital Solutions LTD, 128 City Road, London, EC1V 2NX, United Kingdom.

BY PROCEEDING WITH THE PURCHASE, THE CUSTOMER ACKNOWLEDGES THEY HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS CUSTOM SERVICE AGREEMENT.