FAQs

Frequently Asked Questions

What is an NFC business card?

An NFC (Near Field Communication) business card is a smart card embedded with a chip that lets you share your digital profile instantly; just tap it against any NFC-enabled smartphone. No app required.

Do I need an app to use the K-TAP card?

No. K-TAP cards work with any NFC-enabled smartphone straight out of the box. Simply tap the card against the back of a phone and your digital profile opens instantly in the browser.

Can I update my digital profile after I receive the card?

Yes. Your digital profile can be updated unlimited times at no extra cost. Simply contact our team and we’ll update your details whenever you need.

What information can I display on my digital profile?

You can display your name, job title, company, phone number, email, website, social media links, and more. Our team will design and set up your profile for you.

How long does delivery take?

Standard delivery takes 14 business days. Express options may be available at checkout. International delivery times vary by destination.

Can I order in bulk for my team?

Yes, we offer bulk pricing for teams and businesses. Please contact us at sales@kyds.digital for a custom quote.

Are the cards compatible with all phones?

K-TAP cards are compatible with all NFC-enabled smartphones, including iPhone (XS and later) and Android devices. The QR code on the card also works for older devices without NFC.

Returns & Refunds

What is your return policy?

We offer a 30-day returns policy from the date of delivery. If you’re not completely satisfied with your purchase, simply get in touch and we’ll make it right.

How do I request a return?

Email us at support@kyds.digital with your order number and reason for return. We’ll respond within 1 business day with return instructions and a prepaid return label.

Do I have to pay for return postage?

No; we offer free returns. We cover the full cost of return postage, so there’s nothing to pay.

How long does it take to receive my refund?

Once we receive your returned item, your refund will be processed within 14 days to your original payment method. Standard delivery charges are also included in your refund.

Can I return a custom-designed card?

Custom-designed cards that have already been personalised may not be eligible for a full refund unless the item is faulty or not as described. Please contact us and we’ll do our best to find a solution.